Delivering consistency

Gondola Group is the market leader in the UK casual dining sector, serving 73 million meals a year across 700 restaurants (and more than 4 million portions of doughballs).

Gondola’s restaurants are positioned to deliver a memorable dining experience and great value for money. The Group’s household name brands (PizzaExpress, ASK, Zizzi, Kettner’s and Milano) have broad appeal and are designed to cater for a range of occasions. Its estate of restaurants trade successfully in a variety of location types, from high street and local neighbourhoods to shopping centres and leisure parks.

The challenge

Operating a number of brands with distinct identities brings with it online challenges. The responsibility for delivering Gondola’s sites and services was spread across numerous digital design agencies, supporting each brand individually with varying levels of hosting capability. This created issues for Gondola’s internal IT support teams, often leading to confusion when dealing with diverse service specifications, support agreements, contract terms, pricing and platform infrastructure.

The solution

Adapt’s technical teams worked with Gondola to design a dedicated, consolidated managed hosting platform that would deliver the Group’s diverse online portfolio more efficiently under one straightforward service agreement, with the scale to meet future requirements. The solution runs Linux and Windows on managed cloud infrastructure, protected by Cisco firewalls and supported by Adapt’s highly skilled service management and technical team.

From an application management and support perspective, working with Adapt has ensured that Gondola has not experienced one minute of unplanned downtime since the service was launched in 2008.

Gondola’s customers naturally have high expectations of the Group’s brand sites and their continued availability and responsiveness is essential to delivering great visitor experiences - whether reviewing menus, checking location details and opening times, making bookings, searching for current promotions or simply getting a feel for a restaurant’s atmosphere.

Consolidating all websites and services with one supportive, proactive hosting provider has enabled Gondola to acclerate its online strategy and expand its web presence more effectively, keeping its brands highly visible and available.

Gondola Group

An Internet presence for our key brands is invaluable to us. We needed to consolidate our services with one trusted service provider who was able to fully understand both our technical and business requirements whilst being quick to respond and flexible enough to deliver the right solution in a timely manner. In addition, we needed to ensure that system down time was kept to an absolute minimum - we haven’t been disappointed since choosing Adapt in 2008.

John Sullivan
IT Director, Gondola Group

Increased availability & hosting efficiency for consolidated sites & services

A single, straightforward service agreement for complete consistency

Downtime since service implementation & launch

Download the Gondola Group case study as a PDF
Keeping leading brands in casual dining visible & available online

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More Information


  • Increased availability
  • More efficient, consolidated hosting
  • A single, straightforward support contract
  • Improved service management
  • Performance issues identified & fixed rapidly


  • Dedicated hosting environment
  • Managed cloud infrastructure running Linux & Windows
  • Cisco firewalls
  • 24x7 support from UK based team of specialists
  • Detailed SLA reporting


  • Create advantage
    Infrastructure as a differentiator for your business proposition
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  • Enhance customer experience
    More than just high quality service to a contracted SLA
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  • Scale seamlessly
    Change rapidly and dynamically with your business demands
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