We measure our success based on the achievement of your outcomes and delivery of tangible, measurable business benefit.
Once we understand how the technology platforms and services we deliver need to work for you and your customers, we can start to contribute to your overall customer experience.
Adapt’s systems and service credibility is proven, referenceable and well established, so we can afford to take time to shift service improvement initiatives to the front end where your users and customers experience your IT capability. For us, it’s about ‘doing more’ rather than the standard ‘do enough’ service provider approach.
Getting creative with the way we construct your service management profile, we can look at how our systems and services are best deployed and continuously improved to meet your customer demands, rather than simply managing to an operational or availability service level.
Adapt works with you to explore the viability of potential services and technologies, delivering highly flexible test, development and UAT environments and cost-effectively aligning new customer initiatives to a smart commercial profile.
Adapt takes the time to understand how you compete in your marketplace, what your customers demand and expect of you and how your competitors operate. We then look at how you make money and go to market, allowing us to commercially and technically align and customise the services we deliver to you to create maximum advantage for your business, your users and your customers.
This approach ensures that your goals and our goals are always the same - we offer considerable flexibility to support changes and developments in your business and industry over time:
Adapt’s fundamental infrastructure design principle is the ability to scale rapidly and dynamically with business demands. But understanding your business roadmap, the changes in your marketplace and planned innovation is critical as each of these influences the nature and direction of scale.
Adapt works with you to create a commercial and technical baseline on which to build the flexible, scalable solution your business demands. And where your business maintains a steady state in terms of system utilisation, we look at what further gains and advantages we can deliver back to you.
As self-provisioning and orchestration techniques evolve, the ability to dynamically assign technology resources to an identified cost base can add real business agility without the unplanned cost of change.
By aligning our joint goals in a long term strategy, Adapt can deliver the IT resource head room to accommodate change, growth, new projects and acquisitions seamlessly and to a specific timeline, ensuring optimal use of your underlying technologies.
Now cloud is officially the norm, how can you make it do more for your business? And can your cloud service provider really help you innovate?
Thanks to the technology efficiencies and economies of scale offered by Adapt’s core platforms, your deployed resources are continuously tuned to maximise return and free up value resource headroom to accommodate new solutions, functionality and growth without incurring unnecessary additional cost.
By understanding the direction of your business, changes in technology demand and new projects, Adapt can forward-profile system changes and manage your costs accordingly.
How will business growth affect your systems? How can your systems influence business growth? Does your commercial profile help your business with cost centre management? Understanding your growth trajectory is key to aligning and optimising your operational cost return.
We love helping customers with new ventures and GTM strategies - where the outcome is uncertain, Adapt delivers test and POC environments against a commercial model that aligns spend with the success or take up of your new offering.
It’s simple - when we understand what you do, how you do it and what you’re trying to achieve, we can do more to support you.
Security is the perennial hot topic and it is essential that your provider is able to demonstrate and reference the security of the IT systems that they have implemented. The security of your data and services is our primary objective, from the data centre facilities that we operate, the system and platform designs that we implement and the service management that we deliver.
Most quality providers tick all the right boxes for security on paper, but is it enough? What else needs to be done to really sure up your specific systems - and more importantly, meet the expectations of your customers? ‘Going secure’ has historically been expensive and has given providers scope to overspec to address all interpretations of standards and regulations – not to mention the billable consultancy hours.
Adapt’s approach is experience-based and focuses on understanding the exact nature of your compliance commitments, working with you to balance spend and solution on a flexible model that allows you to scale the level of security up or down as required.