Server Management

Proactive server monitoring and support

Adapt’s fully managed server solution is designed to take away the pain of managing infrastructure, freeing your IT department to focus on core and strategic activities.

Delivered from our world-class facilities to support high levels of security and system availability, Adapt server management and monitoring services ensure your IT environment is reliable, efficient and in tune with your business, customer and competitive needs.

Adapt provides management services up to the operating system level, including proactive support, comprehensive server monitoring, hardware and resource trend reporting, hardware repair, operating system patch monitoring, alerting and installation services.

Designed around all mainstream platforms, our services allow you to move, over time, from legacy systems still operational within your business to a standardised, automated, service-oriented model.

Managing complexity

Adapt manages complex virtualised environments to maximise ROI, productivity and efficiency across your virtual infrastructures. Vendor-agnostic, Adapt supports a wide range of equipment manufacturers including Sun’s Sparc and x86 hardware, IBM, Dell and HP. On these environments, Adapt supports Windows, SOLARIS and Linux.

Our suite of sophisticated server management software tools gives us the ability to both detect and predict incidents regardless of physical server location: we undertake both remote monitoring of servers within your environment and direct monitoring of servers located in our data centres.

24/7 Server monitoring:

Node availability
Disk space utilisation
Paging space utilisation
CPU, memory, disk charting

24/7 Server management:

Incident management and escalation to third parties
Application of security patches in line with agreed policy
Establishing base conditions from which exceptions are generated
Reporting of hardware faults
Full documentation of all actions taken when receiving alerts
Procedure manual/ run books as required
Agreed change control procedures
Monthly service report and audio conference with on-site presentation of recommendations in line with agreed service levels
Paging space utilisation
Appropriate scheduled reporting with advice on remedial action